Equestdream

EQUESIA OY 3325793-7 (hereinafter the online store) sells products to individuals, companies and organizations in Finland and in Europe. We reserve the right to change delivery terms and prices. Product prices include VAT.

Online store contact information

Email:

Phone:

Postal address: Nissinmäki 2, 02780 Espoo

Ordering

The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. When placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.

Payment

Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as the payment intermediary for the online store. Payment is made via Visma Pay's online service, and Visma Pay or Visma Payments Oy is shown as the payee on the account statement and invoice. Visma Pay forwards the payments to the online retailer. Payment is safe, as all information about the payment transaction is transmitted using an encrypted connection so that no outside party can see the information of the payment transaction. The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.

For payments in Netherland and Europe other than Finland we are using Stripe as an payment intermediary. Stripe maintains a PCI DSS Level 1 standing, wich is the highest security level a payment processor can hold. Stripe Stripe is a payment intermediary only when iDEAl, google pay, or apple pay is used. iDEAL, google pay ja apple pay.

The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.

Read more about Visma Pay https://www.visma.fi/vismapay/

 Stripe: Privacy Policy (stripe.com) 


Payment methods

Via the Visma Pay service, you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice or installment payment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuuspankki, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Jousto, Alisa Invoice and Alisa Business Invoice.

MobilePay: You can pay with your MobilePay wallet if you have enabled payment in online stores in the application's settings. Payments made with the MobilePay wallet are charged from the payment card attached to the wallet. If charging the payment from the payment card fails, paying with the MobilePay wallet is not possible in the online store.

Pivo: Terms of use are available on Pivo's website https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Flexible invoice and Partial payment is a domestic service with which you can make your purchases quickly and safely. Jousto is intended for individuals who have managed their financial affairs flawlessly. With Jousto, you get 30 days of interest-free and cost-free payment time. After receiving the invoice, you can decide whether to pay it in full or in parts. With installment payment, you can pay for your purchase in up to 36 installments, starting at 9.90 eur/month. The costs of the flexible installment are 3.90 eur/month and a credit interest of 19.90%. You can pay for purchases of 30–3,000 euros with Jousto. The credit provider is Aurajoki Nordic Oy. Read more about Jousto at www.jousto.com.

OP Invoice – A flexible way to pay for online purchases. For customers of all banks. With OP Invoice, you can make purchases of up to EUR 5,000 and pay them off interest-free within 45 days. If you wish, you can divide the invoice into several instalments. Your purchases appear in one place, so it's easy to keep track of how you're spending. With a credit line, you keep your spending within the limits you want. You will receive invoices conveniently by email. In our online service, you can see information about your use of OP Invoice and the purchases you have made the amount of purchases. You can use OP Invoice if you are over 20 years old and have the domain names of a Finnish bank. Further information on OP Invoice can be found at: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku

Alisa Invoice is a flexible and secure payment method. The payment method is suitable for all consumers over the age of 20 for all types of purchases. If you wish, you can divide the invoice into smaller parts and pay back in up to 60 installments. Learn more about Alisa Invoice related can be found at: https://www.alisapankki.fi/ https://www.alisapankki.fi/

Alisa Business invoice is a flexible and secure payment method for companies. The payment method is suitable for all Finnish companies, regardless of the company form. The buyer's right to purchase is fully verified digitally and the purchase process takes only a few minutes. The company itself can choose a suitable payment period from three different options: 14 days, 30 days or 60 days. More information about Alisa Business Invoice can be found at https://www.alisapankki.fi/

Contact information for the Visma Pay payment service

Visma Payments Oy (Business ID 2486559-4)

Email: helpdesk@vismapay.com

Telephone: 09 315 42 037 (weekdays 9-16)

Postal address: Brahenkatu 4, 53100 Lappeenranta, Finland


iDEAL is a direct and secure bank transfer payment method that works with most Netherland banks. When the customer selects iDEAL payment, they must separately log into the iDEAL account to confirm the payment. iDEAL payments | Stripe Documentation 

Stripe google pay Google Pay | Stripe Documentation

Stripe apple pay Apple Pay | Stripe Documentation 

Delivery

Orders are shipped on weekdays. The delivery time for products from stock is usually 3-5 working days in Finland. If the products to be delivered are made-to-order, the delivery time is usually 1-3 weeks. For pre-order products, the delivery time will be notified to the customer separately by email. Delivery costs depend on the chosen delivery method, possible additional services, weight and size of the order. You can see the shipping costs in the online store's checkout function before the final acceptance of the order.

If the product is lost or damaged during delivery, this must be reported to the online store without delay, but in any case within 14 days. Packages damaged during delivery must be reported to the company responsible for the delivery without delay. 

Returns

E-commerce customer has a 14-day exchange and return right in accordance with the Consumer Protection Act. The customer has the right to exchange or return some or all of the products in the order. Products to be returned or exchanged must be in their original packaging and in saleable condition. If you wish to return or exchange products, please first contact the online store and ask for return instructions. Please include your name, contact information and bank account number in the return for a possible refund.

Cancellation of an order, liability for defects

Before the delivery of the order, the order can be cancelled by written notice by e-mail.

The online store has a statutory liability for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board for resolution.